Education
At Customertimes, we foster a culture of continuous learning within our company and beyond. We encourage our people to develop their skills daily — through their work, collaboration with peers, and participation in free educational programs.
We are also dedicated to supporting the wider IT community. Recognizing the challenges of entering the industry, we organize development initiatives for aspiring professionals, equipping them with hands-on skills to succeed in the digital world.
Education
At Customertimes, we foster a culture of continuous learning within our company and beyond. We encourage our people to develop their skills daily — through their work, collaboration with peers, and participation in free educational programs.
We are also dedicated to supporting the wider IT community. Recognizing the challenges of entering the industry, we organize development initiatives for aspiring professionals, equipping them with hands-on skills to succeed in the digital world.
Empowering self-development within Customertimes
Empowering self-development within Customertimes
Empowering self-development
within Customertimes
I CARE Program
We launched an internal I CARE Global Learning Program. Its name is an acronym for Customertimes key focuses: Customer Attention, Relationships, and Excellence. The program was designed to help CTzens enhance the skills and knowledge to deliver exceptional customer service.
The program lasted from July to October and consisted of external and internal webinars, workshops, learning paths, and a business game. Everyone, despite their roles, could participate to develop their customer-centricity and gain general knowledge to be successful in their field.
I CARE Program
We launched an internal I CARE Global Learning Program. Its name is an acronym for Customertimes key focuses: Customer Attention, Relationships, and Excellence. The program was designed to help CTzens enhance the skills and knowledge to deliver exceptional customer service.
The program lasted from July to October and consisted of external and internal webinars, workshops, learning paths, and a business game. Everyone, despite their roles, could participate to develop their customer-centricity and gain general knowledge to be successful in
their field.
I CARE Program
We launched an internal I CARE Global Learning Program. Its name is an acronym for Customertimes key focuses: Customer Attention, Relationships, and Excellence. The program was designed to help CTzens enhance the skills and knowledge to deliver exceptional customer service.
The program lasted from July to October and consisted of external and internal webinars, workshops, learning paths, and a business game. Everyone, despite their roles, could participate to develop their customer-centricity and gain general knowledge to be successful in their field.
Cultural Intelligence Global Leadership Program
At Customertimes, we believe that inclusivity and equality spark innovations. We have employees across the globe and always strive to enhance our leadership at every level of the company. That’s why we have developed the "Cultural Intelligence (CQ) Global Leadership" learning program to equip our leaders with the tools to excel in navigating cultural diversity and fostering inclusive collaboration.
Cultural Intelligence Global Leadership Program
At Customertimes, we believe that inclusivity and equality spark innovations. We have employees across the globe and always strive to enhance our leadership at every level of the company. That’s why we have developed the "Cultural Intelligence (CQ) Global Leadership" learning program to equip our leaders with the tools to excel in navigating cultural diversity and fostering inclusive collaboration.
Cultural Intelligence Global Leadership Program
At Customertimes, we believe that inclusivity and equality spark innovations. We have employees across the globe and always strive to enhance our leadership at every level of the company. That’s why we have developed the "Cultural Intelligence (CQ) Global Leadership" learning program to equip our leaders with the tools to excel in navigating cultural diversity and fostering inclusive collaboration.
GOLD Mentorship Program
We are open to sharing our experiences and best practices with each other, regardless of our titles. Our Global Organizational Leadership Development (GOLD) initiative gives a unique opportunity to grow as a leader by receiving support from Customertimes board members and top-level managers. For six months, mentors and mentees work together to enhance their leadership skills and foster professional development.
GOLD Mentorship Program
We are open to sharing our experiences and best practices with each other, regardless of our titles. Our Global Organizational Leadership Development (GOLD) initiative gives a unique opportunity to grow as a leader by receiving support from Customertimes board members and top-level managers. For six months, mentors and mentees work together to enhance their leadership skills and foster professional development.
GOLD Mentorship Program
We are open to sharing our experiences and best practices with each other, regardless of our titles. Our Global Organizational Leadership Development (GOLD) initiative gives a unique opportunity to grow as a leader by receiving support from Customertimes board members and top-level managers. For six months, mentors and mentees work together to enhance their leadership skills and foster professional development.
Salesforce Knowledge Sharing Week
Customertimes has been a Salesforce Partner since 2008. With 10+ products on AppExchange and 4000+ customer projects, we are experts in Salesforce consulting development and implementation services.
To further strengthen our expertise, we organized an internal Salesforce Knowledge Sharing Week designed for our team to connect, exchange knowledge, and gain valuable new skills. Throughout the week, our Salesforce experts led inspiring talks, hands-on workshops, and case studies.
2
seasons
in 2024
12
Knowledge-sharing sessions
Salesforce Knowledge Sharing Week
Customertimes has been a Salesforce Partner since 2008. With 10+ products on AppExchange and 4000+ customer projects, we are experts in Salesforce consulting development and implementation services.
To further strengthen our expertise, we organized an internal Salesforce Knowledge Sharing Week designed for our team to connect, exchange knowledge, and gain valuable new skills. Throughout the week, our Salesforce experts led inspiring talks, hands-on workshops, and case studies.
2
seasons
in 2024
12
Knowledge-sharing sessions
Salesforce Knowledge Sharing Week
Customertimes has been a Salesforce Partner since 2008. With 10+ products on AppExchange and 4000+ customer projects, we are experts in Salesforce consulting development and implementation services.
To further strengthen our expertise, we organized an internal Salesforce Knowledge Sharing Week designed for our team to connect, exchange knowledge, and gain valuable new skills. Throughout the week, our Salesforce experts led inspiring talks, hands-on workshops, and case studies.
2
seasons
in 2024
12
Knowledge-sharing sessions
What sparks us
Inclusive learning environment
Knowledge-sharing culture
Knowledge-sharing culture
Empowerment through skills enhancement
Contribution to the IT community development
What sparks us
Inclusive learning environment
Knowledge-sharing culture
Knowledge-sharing culture
Empowerment through skills enhancement
Contribution to the IT community development
Inclusive learning environment
Knowledge-sharing culture
Knowledge-sharing culture
Empowerment through skills enhancement
Contribution to the IT community development
What sparks us
Global knowledge sharing
Global knowledge sharing
SET University
Educational Initiative
We encourage continuous learning and promote a culture of knowledge sharing. We have signed a partnership memorandum with SET University to empower innovators to shape the changing world.
Our cooperation includes participating in university curricula, developing new educational programs, and operating a virtual laboratory. As part of this collaboration, Oleksii Popov, Global Director of Engineering Solution at Customertimes, has become one of the curators of the micro-master's degree program in Solution Architecture.
SET University
Educational Initiative
We encourage continuous learning and promote a culture of knowledge sharing. We have signed a partnership memorandum with SET University to empower innovators to shape the changing world.
Our cooperation includes participating in university curricula, developing new educational programs, and operating a virtual laboratory. As part of this collaboration, Oleksii Popov, Global Director of Engineering Solution at Customertimes, has become one of the curators of the micro-master's degree program in Solution Architecture.
Free Salesforce
Consultant Trainee Program
Customertimes boasts over 300 employees committed to developing, implementing, and supporting Salesforce solutions. To share our expertise with aspiring professionals, we launched a free Salesforce Consultant Trainee Program in Southern Europe.
This program provided a unique opportunity to dive into the Salesforce ecosystem, covering key areas such as customer engagement, solution development, data migration, analytics, quality assurance, and client demos.
5
Months
23
Participants
17
Program graduates
9
Hired
Alexander Kitov
Consultant Trainee
"During the program, I gained strong technical skills in Salesforce as well as business analysis skills. Additionally, I improved my soft skills during the final project, which has significantly contributed to my professional growth.
The most interesting part of the program was the hands-on experience with real-world Salesforce implementations. Working on the projects allowed me to understand the practical side of Salesforce beyond theoretical knowledge."
Tatyana Khavronskaya
Consultant Trainee
"Both the BA and technical parts were interesting in their own ways. Nice lectors who are real professionals added a good deal to it. At first, the brain was resistant to absorbing the knowledge but step by step when I achieved a result that made me proud, things got going.
I came from a totally different background like a tabula rasa, so everything that had to do with hard skills and configuring the CRM was a true challenge and a boost for my brain and me as a professional."
Tijana Dragnic
Consultant Trainee
"The highlight of the program for me was the lectures focused on stakeholder communication and team collaboration. These sessions provided essential soft skills that I hadn't developed in my previous experiences.
I've gained key skills such as attention to detail, effective communication, negotiation, analysis, and a solid understanding of Salesforce concepts. These skills will undoubtedly benefit me in any future path I choose."
Free Salesforce
Consultant Trainee Program
Customertimes boasts over 300 employees committed to developing, implementing, and supporting Salesforce solutions. To share our expertise with aspiring professionals, we launched a free Salesforce Consultant Trainee Program in Southern Europe.
This program provided a unique opportunity to dive into the Salesforce ecosystem, covering key areas such as customer engagement, solution development, data migration, analytics, quality assurance, and client demos.
5
Months
23
Participants
17
Program graduates
9
Hired
Tijana Dragnic
Consultant Trainee
"The highlight of the program for me was the lectures focused on stakeholder communication and team collaboration. These sessions provided essential soft skills that I hadn't developed in my previous experiences.
I've gained key skills such as attention to detail, effective communication, negotiation, analysis, and a solid understanding of Salesforce concepts. These skills will undoubtedly benefit me in any future path I choose."
Alexander Kitov
Consultant Trainee
"During the program, I gained strong technical skills in Salesforce as well as business analysis skills. Additionally, I improved my soft skills during the final project, which has significantly contributed to my professional growth.
The most interesting part of the program was the hands-on experience with real-world Salesforce implementations. Working on the projects allowed me to understand the practical side of Salesforce beyond theoretical knowledge."
Tatyana Khavronskaya
Consultant Trainee
"Both the BA and technical parts were interesting in their own ways. Nice lectors who are real professionals added a good deal to it. At first, the brain was resistant to absorbing the knowledge but step by step when I achieved a result that made me proud, things got going.
I came from a totally different background like a tabula rasa, so everything that had to do with hard skills and configuring the CRM was a true challenge and a boost for my brain and me as a professional."
Free QA Trainee Program
This spring, we launched a new wave of our free QA Trainee Program in Southern Europe, designed to introduce participants to the field of Quality Assurance (QA).
The program equipped future QA Manual Engineers with comprehensive knowledge and skills, covering core QA concepts and Salesforce proficiency.
6
Months
8
Participants
5
Program graduates
5
Hired
Kristina Aleshka
Free QA Trainee Program
"The most interesting part for me was completing the homework assignments. They prompted many questions, allowing me to learn valuable information and apply my theoretical knowledge in practice.
I learned to create quality test cases and bug reports, worked with tools like Jira, TestRail, DevTools, and Postman, became familiar with the Salesforce CRM system, improved my English, and made new connections."
Anastasiya Tolchykava Free QA Trainee Program
"The most interesting part was working on real projects and applying my knowledge in practical situations. I created tests, found bugs, and analyzed requirements. This experience helped me become more resilient and improved my problem-solving skills.
I learned to analyze requirements and communicate effectively within a team. This program boosted my confidence and prepared me for future responsibilities in ensuring product quality."
Aneta Debeljevic
Free QA Trainee Program
"The most interesting part of the course was the practical homework tasks and assignments, along with constant interaction with mentors and colleagues.
I developed key skills in creating test cases, executing tests, reporting bugs, and working with business documentation. This experience broadened my understanding of testing efficiency, boosting my confidence in handling real-world QA tasks."
Free QA Trainee Program
This spring, we launched a new wave of our free QA Trainee Program in Southern Europe, designed to introduce participants to the field of Quality Assurance (QA).
The program equipped future QA Manual Engineers with comprehensive knowledge and skills, covering core QA concepts and Salesforce proficiency.
6
Months
8
Participants
5
Program graduates
5
Hired
Kristina Aleshka
Free QA Trainee Program
"The most interesting part for me was completing the homework assignments. They prompted many questions, allowing me to learn valuable information and apply my theoretical knowledge in practice.
I learned to create quality test cases and bug reports, worked with tools like Jira, TestRail, DevTools, and Postman, became familiar with the Salesforce CRM system, improved my English, and made new connections."
Anastasiya Tolchykava Free QA Trainee Program
"The most interesting part was working on real projects and applying my knowledge in practical situations. I created tests, found bugs, and analyzed requirements. This experience helped me become more resilient and improved my problem-solving skills.
I learned to analyze requirements and communicate effectively within a team. This program boosted my confidence and prepared me for future responsibilities in ensuring product quality."
Aneta Debeljevic
Free QA Trainee Program
"The most interesting part of the course was the practical homework tasks and assignments, along with constant interaction with mentors and colleagues.
I developed key skills in creating test cases, executing tests, reporting bugs, and working with business documentation. This experience broadened my understanding of testing efficiency, boosting my confidence in handling real-world QA tasks."
Knowledge-Sharing Campaign on Recruitment Insights
The hiring process can be challenging and stressful. To support job seekers, we launched an information campaign offering valuable recruitment insights and best practices.
Customertimes Talent Acquisition and HR Team have led a free webinar on the dos and don'ts of the recruitment process and shared a series of expert articles on topics such as creating the perfect CV, acing job interviews, and optimizing LinkedIn profiles. These resources are available on Medium.
Customertimes
on Medium
We have a tech blog on Medium, a popular knowledge-sharing platform where CT experts share their insights with a global audience. In 2024 alone, they've published over 20 stories, contributing to such topics as professional development, project management, AI, programming, etc. All articles are freely accessible and packed with practical expertise.
CTzens' Talks Podcast
This year, we launched CTzens' Talks, a podcast series where we dive into the latest and hottest topics in the tech world. Customertimes experts discuss technology trends showcasing the human side of IT. Listen for free on Spotify or Apple Podcasts and stay updated on what's happening in digital innovation.
Elizaveta Razova
HR Talent Management Head
As a community of professionals and trusted advisors in the digital world, we understand the critical importance of continuous development. Our commitment to education is rooted in the belief that both hard and soft skills are essential to delivering the best solutions and becoming the best versions of ourselves.
Knowledge-sharing campaign on Recruitment insights
The hiring process can be challenging and stressful. To support job seekers, we launched an information campaign offering valuable recruitment insights and best practices.
Customertimes Talent Acquisition and HR Team have led a free webinar on the dos and don'ts of the recruitment process and shared a series of expert articles on topics such as creating the perfect CV, acing job interviews, and optimizing LinkedIn profiles. These resources are available on Medium.
Customertimes
on Medium
We have a tech blog on Medium, a popular knowledge-sharing platform where CT experts share their insights with a global audience. In 2024 alone, they've published over 20 stories, contributing to such topics as professional development, project management, AI, programming, etc. All articles are freely accessible and packed with practical expertise.
CTzens' Talks Podcast
This year, we launched CTzens' Talks, a podcast series where we dive into the latest and hottest topics in the tech world. Customertimes experts discuss technology trends showcasing the human side of IT. Listen for free on Spotify or Apple Podcasts and stay updated on what's happening in digital innovation.
Elizaveta Razova
HR Talent Management Head
As a community of professionals and trusted advisors in the digital world, we understand the critical importance of continuous development. Our commitment to education is rooted in the belief that both hard and soft skills are essential to delivering the best solutions and becoming the best versions of ourselves.
See how Customertimes supports positive changes with:
See how Customertimes supports positive changes with:
Global knowledge sharing
SET University
Educational Initiative
We encourage continuous learning and promote a culture of knowledge sharing. We have signed a partnership memorandum with SET University to empower innovators to shape the changing world.
Our cooperation includes participating in university curricula, developing new educational programs, and operating a virtual laboratory. As part of this collaboration, Oleksii Popov, Global Director of Engineering Solution at Customertimes, has become one of the curators of the micro-master's degree program in Solution Architecture.
Tatyana Khavronskaya
Consultant Trainee
"Both the BA and technical parts were interesting in their own ways. Nice lectors who are real professionals added a good deal to it. At first, the brain was resistant to absorbing the knowledge but step by step when I achieved a result that made me proud, things got going.
I came from a totally different background like a tabula rasa, so everything that had to do with hard skills and configuring the CRM was a true challenge and a boost for my brain and me as a professional."
Alexander Kitov
Consultant Trainee
"During the program, I gained strong technical skills in Salesforce as well as business analysis skills. Additionally, I improved my soft skills during the final project, which has significantly contributed to my professional growth.
The most interesting part of the program was the hands-on experience with real-world Salesforce implementations. Working on the projects allowed me to understand the practical side of Salesforce beyond theoretical knowledge."
Tijana Dragnic
Consultant Trainee
"The highlight of the program for me was the lectures focused on stakeholder communication and team collaboration. These sessions provided essential soft skills that I hadn't developed in my previous experiences.
I've gained key skills such as attention to detail, effective communication, negotiation, analysis, and a solid understanding of Salesforce concepts. These skills will undoubtedly benefit me in any future path I choose."
Customertimes boasts over 300 employees committed to developing, implementing, and supporting Salesforce solutions. To share our expertise with aspiring professionals, we launched a free Salesforce Consultant Trainee Program in Southern Europe.
This program provided a unique opportunity to dive into the Salesforce ecosystem, covering key areas such as customer engagement, solution development, data migration, analytics, quality assurance, and client demos.
6
Months
8
Participants
5
Program graduates
5
Hired
Free Salesforce
Consultant Trainee Program
6
Months
8
Participants
5
Program graduates
5
Hired
This spring, we launched a new wave of our free QA Trainee Program in Southern Europe, designed to introduce participants to the field of Quality Assurance (QA).
The program equipped future QA Manual Engineers with comprehensive knowledge and skills, covering core QA concepts and Salesforce proficiency.
Free QA
Trainee Program
Kristina Aleshka
Free QA Trainee Program
"The most interesting part for me was completing the homework assignments. They prompted many questions, allowing me to learn valuable information and apply my theoretical knowledge in practice.
I learned to create quality test cases and bug reports, worked with tools like Jira, TestRail, DevTools, and Postman, became familiar with the Salesforce CRM system, improved my English, and made new connections."
Anastasiya Tolchykava Free QA Trainee Program
"The most interesting part was working on real projects and applying my knowledge in practical situations. I created tests, found bugs, and analyzed requirements. This experience helped me become more resilient and improved my problem-solving skills.
I learned to analyze requirements and communicate effectively within a team. This program boosted my confidence and prepared me for future responsibilities in ensuring product quality."
Aneta Debeljevic
Free QA Trainee Program
"The most interesting part of the course was the practical homework tasks and assignments, along with constant interaction with mentors and colleagues.
I developed key skills in creating test cases, executing tests, reporting bugs, and working with business documentation. This experience broadened my understanding of testing efficiency, boosting my confidence in handling real-world QA tasks."
Knowledge-Sharing Campaign on Recruitment Insights
The hiring process can be challenging and stressful. To support job seekers, we launched an information campaign offering valuable recruitment insights and best practices.
Customertimes Talent Acquisition and HR Team have led a free webinar on the dos and don'ts of the recruitment process and shared a series of expert articles on topics such as creating the perfect CV, acing job interviews, and optimizing LinkedIn profiles. These resources are available on Medium.
Customertimes
on Medium
We have a tech blog on Medium, a popular knowledge-sharing platform where CT experts share their insights with a global audience. In 2024 alone, they've published over 20 stories, contributing to such topics as professional development, project management, AI, programming, etc. All articles are freely accessible and packed with practical expertise.
This year, we launched CTzens' Talks, a podcast series where we dive into the latest and hottest topics in the tech world. Customertimes experts discuss technology trends showcasing the human side of IT. Listen for free on Spotify or Apple Podcasts and stay updated on what's happening in digital innovation.
CTzens' Talks Podcast
Elizaveta Razova
HR Talent Management Head
As a community of professionals and trusted advisors in the digital world, we understand the critical importance of continuous development. Our commitment to education is rooted in the belief that both hard and soft skills are essential to delivering the best solutions and become the best versions of ourselves.
See how Customertimes supports positive changes with:
© Customertimes 2024. All rights reserved.
© Customertimes 2024. All rights reserved.
© Customertimes 2024. All rights reserved.
© Customertimes 2024.
All rights reserved.